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At Xymorexa, we want you to be completely satisfied with your purchase. This Refund & Return Policy explains how you can return products, request refunds, and what to expect during the process. By shopping with us, you agree to the terms outlined in this policy.
You may request a return or refund if:
The product is unused, in its original packaging, and in the same condition as received.
You contact us within 30 days of delivery to initiate the return process.
The item is not a clearance or final sale product (exceptions will be noted on the product page).
To initiate a return, please follow these steps:
Once your returned item is received and inspected, we will:
Issue a full refund to your original payment method within 7–10 business days.
Notify you via email when the refund is processed.
Shipping fees may be non-refundable unless the item was defective or damaged in transit.
If you prefer an exchange for a different product or size, contact our support team with your request. Exchanges are subject to product availability and the same 30-day return eligibility rules.
If your product arrives damaged or defective:
Contact Xymorexa immediately at support@xymorexa.com or (657) 208-2219.
Provide photos of the damage or defect.
We will arrange a replacement or refund at no additional cost to you.
Customers are responsible for return shipping unless the product was defective or sent in error.
We recommend using a trackable shipping service to ensure safe delivery.
Xymorexa is not responsible for lost or damaged items during return transit.
For any questions about refunds, returns, or exchanges, reach out to us:
📧 Email: support@xymorexa.com
📞 Phone: (657) 208-2219
🏢 Address: 4426 E Los Angeles Ave, California 93063, USA
Xymorexa may update this Refund & Return Policy from time to time. The most recent version will always be available on this page, with an updated “Last Revised” date.
