Xymorexa Unplugged Styler 1 Cordless Flat Iron

Return and Refund Policy

At Xymorexa LLC, customer satisfaction is important to us. We understand that sometimes a product may not be the right fit, which is why we offer a clear and transparent return and refund process for eligible purchases made through our website.

1. Our Return Window

You have 30 days from the date your order is delivered to request a return for a refund. Requests submitted after this period may not be eligible for return.

2. Eligibility for Returns

To qualify for a return, the item must be in the same condition as when it was received. The product must be unused, unopened, undamaged, and returned in its original packaging with all original components included. Proof of purchase, such as an order number or receipt, is required.

Due to hygiene and safety reasons, hair styling devices such as straighteners that have been opened, used, or show signs of wear cannot be returned.

3. How to Start a Return

To initiate a return request, please contact our customer service team using the details below. When reaching out, include your order number and a brief explanation of the reason for the return. Our support team will review your request and provide further instructions.

Email: support@xymorexa.com
Phone: +1 859-310-7626
Customer Service Hours: Monday–Friday, 9AM–5PM EST

4. Return Shipping

If your return request is approved, we will provide a prepaid return shipping label along with instructions on how to send your item back. Customers are not responsible for return shipping costs on approved returns. Items returned without prior authorization will not be accepted.

5. Restocking Fee

Xymorexa LLC does not charge a restocking fee for eligible returns that meet our policy requirements.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or card issuer.

If a returned item does not meet the eligibility conditions outlined in this policy, we reserve the right to refuse the refund.

7. Exchanges

We do not offer direct exchanges. If you would like a different product, the fastest option is to return the eligible item you have and place a new order once your return has been approved.

8. Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 business days of delivery. After evaluation, we will offer a replacement or a full refund and cover any associated return shipping costs.

9. Order Cancellation

Order cancellations are accepted at no charge only if the order has not yet been processed for shipment. Once an order has entered processing or shipping stages, it cannot be canceled. Please contact us as soon as possible if you need to request a cancellation.

10. Payment Information

Xymorexa LLC accepts major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through trusted payment processors.

11. Shipping Information (for context, related to returns)

Orders are typically processed within 1 to 2 business days. We currently ship only within the United States and do not offer international shipping. Standard shipping is free on all orders within the United States and generally takes 3 to 7 business days.

12. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us using the information below:

Company: Xymorexa LLC
Website: xymorexa.com
Email: support@xymorexa.com
Phone: +1 859-310-7626
Address: 114 Summit At Fritz Farm Suite 120 Lexington, Kentucky 40517 United States
Customer Service Hours: Monday–Friday 9AM–5PM EST